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How does a cloud based telephone system actually work?
Installation
Because there is no telephone system hardware to install, installation of a cloud based system is much easier to deploy than a traditional phone system, in most cases handsets can be plugged into existing computer sockets, if none are spare, the computer can plug into the phone, using one socket for both devices without degradation for either the phone or computer.
The handsets are then connected to an Ethernet switch which is connected to your broadband router.
The handsets require power, this can be done by either connecting a power lead directly to the phone, or more commonly by using a power over Ethernet (POE) switch.
The handsets are then connected to an Ethernet switch which is connected to your broadband router.
The handsets require power, this can be done by either connecting a power lead directly to the phone, or more commonly by using a power over Ethernet (POE) switch.
Benefits of a Cloud Based Telephone System
- Scalability, from 1 to 1 million users
- Save money compared to traditional phone systems
- Keep all of your existing numbers and add more
- Expand without having to buy expansion cards, just a handset, license & ethernet port required
- Easy installation, and no visits required for expansion
- No need to change the system, latest updates happen in the cloud
- No expensive maintenance contracts or unnecessary site visits
- Always have the latest technology without additional cost
- Attach a range of handsets from different manufacturers such as Cisco, Polycom, Mitel, Avaya & NEC
- Use cordless phones, mobile phones, softphones & conference phones
- Reduced capital expenditure, pay per handset per month for the service and handsets
- Scale up and down easily, add more lines overnight compared to up to 2 months for traditional lines
- Increase and decrease lines and handsets when you need to, to cope with peaks and troughs in your business, unlike traditional ways which incur minimum contracts and wasted expenditure
- Connect other branches with ease and full functionality
- Employees numbers follow wherever they go
- Add homeworking phones to an existing broadband for free calls and total functionality
- Using softphones on laptops means that wherever you are with internet connectivity, you have your business phone
- A web based interface that enables you to perform diverts on your phones and numbers and provide extra functionality
- Top of the range features built in such as Call Recording, Voicemail with Auto Attendant, Call Queuing and contact Centre facilities
- Increased business continuity, bring in multiple broadband services and lines from different providers
- Re deploy quickly in a disaster continuity scenario, divert numbers in seconds