|
Call us now on 01582 945 175
|
MiContact Centre is the ultimate contact center application that helps your business to empower customers with self-service capabilities and leverage the power
More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.
What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).
Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.
What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).
Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.
Core Platforms
MiContact Centre Office
MiContact Center Office, designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents.
Product Downloads:
MiContact Centre Office Brochure
MiContact Centre Campaign Manager Brochure
Product Downloads:
MiContact Centre Office Brochure
MiContact Centre Campaign Manager Brochure
MiContact Centre Business
Leveraging the MiVoice Business platform, MiContact Centre Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents.
Product Downloads:
MiContact Centre Business Brochure
MiContact Centre Multimedia
MiContact Centre IVR Brochure
Product Downloads:
MiContact Centre Business Brochure
MiContact Centre Multimedia
MiContact Centre IVR Brochure
MiContact Centre Enterprise
MiContact Centre Enterprise (formerly MiContact Centre Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact centre with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Centre Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Product Downloads:
MiContact Centre Enterprise - Brochure
Product Downloads:
MiContact Centre Enterprise - Brochure
Complimentary Products
MiContact Centre Campaign Manager
MiContact Centre Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialling team.
MiContact Centre Outbound
MiContact Centre Outbound is much more than a simple outbound dialler – it’s a comprehensive, integrated outbound strategy management suite. MiContact Centre Outbound supports all modes of outbound dialling and multi-channel interactions and includes a wide range of scripting and campaign management tools.
MiContact Centre for Lync
Built natively on the Microsoft Lync Server call control and desktop client, MiContact Centre for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact center.
MiContact Centre Live
MiContact Centre Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
MiVoice Call Recording and Quality Management
MiVoice Call Recording software allows organisations to quickly capture, archive, and organise, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabilities.
MiContact Centre Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialling team.
MiContact Centre Outbound
MiContact Centre Outbound is much more than a simple outbound dialler – it’s a comprehensive, integrated outbound strategy management suite. MiContact Centre Outbound supports all modes of outbound dialling and multi-channel interactions and includes a wide range of scripting and campaign management tools.
MiContact Centre for Lync
Built natively on the Microsoft Lync Server call control and desktop client, MiContact Centre for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact center.
MiContact Centre Live
MiContact Centre Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
MiVoice Call Recording and Quality Management
MiVoice Call Recording software allows organisations to quickly capture, archive, and organise, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabilities.