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OpenScape Cloud Contact Centre

Customer Service Made Simple – in the Cloud

A world-class contact centre can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

Protect your traditional call centre with a hot standby in the cloud.

With OpenScape Cloud Contact Center, you can run a call centre without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.
Add new capabilities to your business or support your existing contact centre with an on-demand solution that will ensure business continuity—all without having to purchase, install, integrate, maintain and support everything. With our top-rated cloud contact centre platform, we can help you achieve your business results at a substantially lower cost of ownership.
  • Skills-based routing and reporting of inbound and outbound phone, email, chat and social media
  • Integrated IVR (DTMF or speech recognition) with drag-and-drop GUI application development
  • Predictive, progressive, and preview outbound dialing with campaign management
  • Workforce Optimisation: Voice & Screen Recording, Quality Management, Workforce Management, eLearning, Customer Surveys
  • Pre-packaged and custom CRM integrations
  • Overlays any existing communications platform

Managing seasonal peaks, staff shortages or looking to ensure business continuity in your contact centre? We’ve got you covered in the cloud.

The full functionality you need, without the hassle of maintaining it.Can a cloud solution really deliver everything you’d expect? In a word, yes. OpenScape Cloud Contact Centre provides:
  • Intelligent skills-based routing for inbound and outbound voice, email and webchat
  • Predictive and blended outbound dialler
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Built-in integration software
  • Customer survey
  • Quality management
  • Workforce management
  • E-learning

The integration you demand, and the dependability you need.

OpenScape Cloud Contact Centre works with your existing voice system — whatever it is — and supports your TDM, IP or hybrid environment, phones and clients. Plus, it integrates easily with customer relationship management applications, including Salesforce and Microsoft Dynamics.

OpenScape Cloud Contact Centre is an award-winning platform—for good reasons. It provides an enterprise-class, highly secure infrastructure and comes with a higher uptime guarantee than any other cloud contact center.

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