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MiContact Center for Microsoft Lync provides a turnkey unified communications solution of multi-media capabilities including chat, email, presence and voice to
The way businesses and customers communicate has changed dramatically in response to new technologies and competitive pressures.
Businesses realise that the biggest challenge they face today is how to evolve their business to better communicate and respond to customers while optimising their contact centre operations with limited budgets.
Built natively on the Microsoft Lync Server call control and desktop client, MiContact Centre for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact centre.
An Interactive Voice Response (IVR) system provides interactive menus to guide customers to the service they seek. Workflows are used to configure the IVR and allow caller data and/or user input to be analysed to decide where to route the call. This improves the efficiency of the contact centre by providing self-service options to customers, while efficiently routing those who need direct interaction with an agent.
Businesses realise that the biggest challenge they face today is how to evolve their business to better communicate and respond to customers while optimising their contact centre operations with limited budgets.
Built natively on the Microsoft Lync Server call control and desktop client, MiContact Centre for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact centre.
An Interactive Voice Response (IVR) system provides interactive menus to guide customers to the service they seek. Workflows are used to configure the IVR and allow caller data and/or user input to be analysed to decide where to route the call. This improves the efficiency of the contact centre by providing self-service options to customers, while efficiently routing those who need direct interaction with an agent.
Provide Ultra-Engagement with Customers
Every business has customer service requirements. To deliver that customer experience, MiContact Center for Microsoft Lync offers the right solution to provide the most optimal outcome for customers.
Improve productivity and Enterprise Communications
Combine presence-aware telephony and messaging, agent and queue control, real-time statistics, and screen pops in the familiar Lync Client and Microsoft Office interfaces.
Monitor and measure performance
Spot problem areas, analyse trends, and make effective decisions to help improve the customer experience.
Product Downloads:
MiContact Center for Microsoft Lync
Mitel IVR Solution
6 customer Service Tools you should be using with Microsoft Lync
MiContact Center Multimedia
MiContact Center for Microsoft Lync
Mitel IVR Solution
6 customer Service Tools you should be using with Microsoft Lync
MiContact Center Multimedia