|
Call us now on 01582 945 175
|
MiVoice Call Recording
Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call centre recording...
MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.
Here are just a few of the compliance regulations that may apply to your organization:
Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.
Here are just a few of the compliance regulations that may apply to your organization:
- - Payment Card Industry Data Security Standard (PCI-DSS)
- - The Sarbanes-Oxley Act (SOX)
- - Financial Services Authority
- - Fair Debt Collection Practices Act (FDCPA)
- - Health Insurance Portability and Accountability Act (HIPAA)
- - Do-Not-Call Implementation Act & Telemarketing Sales Rule
Featured Benefits
- Improve customer experience through employee and customer evaluations to increase service levels and KPIs
- Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance
- Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines
Product Downloads:
MiVoice Call Recording Solution Brochure
Call Recording and Electronic Discovery White Paper
Call Recording and Regulatory Compliance White Paper
Why Businesses Need Call Recording
MiVoice Call Recording Solution Brochure
Call Recording and Electronic Discovery White Paper
Call Recording and Regulatory Compliance White Paper
Why Businesses Need Call Recording